Our Business Terms & Conditions

Booking & Cancellations

By booking a service with Stan The Sweep, you are agreeing to the terms set out below. If you do not accept these terms, please cancel your appointment as soon as possible.

  • You will receive a 1–3 hour arrival window a few days before your booking. This will usually be sent by email, so please check your spam folder.

  • If you haven't heard from us by the day before, feel free to text or call after 6pm the evening before your appointment.

  • We aim to send your schedule 3–7 days in advance.

Cancellation Policy

  • We plan our route based on geography, to minimise travel time and environmental impact.

  • If you cancel within 1–2 days of your appointment, 50% of the fee may be payable. If you rebook, this is usually credited.

  • If you cancel with less than 24 hours’ notice or we arrive and receive no answer, the full fee is payable.

  • We understand that life happens – just get in touch and we’ll do our best to be fair.

Parking & Access

To help your appointment run smoothly:

  • Ensure driveways, gates or access routes are clear. If cars need to leave while we’re working, please move them in advance.

  • If you live in a permit zone, please arrange a guest permit ahead of time.

  • If parking is tricky, let us know in advance so we can plan extra time.

Preparing for the Appointment

  • No need to cover carpets or furniture (though you’re welcome to).

  • On wet days, please consider putting down protective coverings to keep floors clean.

  • Remove ornaments, breakables and valuables from the mantel, hearth and 2m x 1.5m working area.

  • We’re not liable for breakages if items are left in the way.

Pets

  • Keep pets out of the workspace during the visit.

  • If your dog is friendly, we’re happy for them to say hello.

  • We may need to leave doors open while carrying equipment, so please secure pets if needed.

Preparing Your Appliance

  • All appliances must be fully cooled down before the appointment.

  • Please remove ash, tissue, paper or other waste from the firebox in advance.

Appliance Condition

  • If components (e.g. baffle plates or firebricks) need removal, we’ll do this carefully, but some parts may already be fragile or worn.

  • We are not responsible for damage to items already cracked or degraded.

Flue Liners

  • We use approved equipment to sweep both traditional and lined flues.

  • We are not liable for damage caused by corroded or incorrectly installed liners.

  • If you have concerns, please provide installation and sweeping certificates, and we’ll be happy to review fairly.

Chimney Terminals

  • Your chimney must have a correctly fitted and appropriate terminal.

  • Incorrect or loose terminals may be dislodged during sweeping. We are not liable for damage caused by faulty fittings.

  • We will advise you if issues are visible from the ground before sweeping.

Safety Devices

  • Please ensure that your carbon monoxide alarm and air brick/ventilation are visible and in working order.

Non-Sweepable Appliances

  • If we’re unable to sweep due to hidden access issues (e.g. gas fires still fitted), the full fee is still payable.

  • Please arrange removal of appliances in advance with a Gas Safe technician, where required.

After the Sweep

  • We will leave the area clean and tidy.

  • Most flues release small amounts of soot, which we take away. Larger amounts will be bagged and left with you.

  • A sweeping certificate will be issued detailing key findings. No signature is needed — by booking, you agree to our terms.

  • If we need to take photos or video, we will ask permission. Please do the same if filming us.

Payments

  • Payment is due on completion, by cash, cheque or bank transfer (card payments coming soon).

  • For multiple chimneys, we may request payment in advance.

  • Late or non-payments will be pursued through the Small Claims Court, with additional legal fees added.

Aftercare & Support

We pride ourselves on being reliable, professional, and highly recommended. Many of our customers come to us through word of mouth.

  • Common post-sweep issues (e.g. smoke blowback) are often due to ventilation problems or usage errors.

  • Visit www.burnright.co.uk for tips on getting the most from your stove.

If you experience any issues after our visit, please get in touch as soon as possible. If we’ve made a mistake, we’ll fix it free of charge.